Shipping and Returns

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER ONCE MY PAYMENT HAS BEEN RECEIVED?

After payment was confirmed, usually we need 2-4 business days to pack and dispatch your order to the mail carrier. Product typically arrives between 14-30 days from the day it left the origin country. We are sending products from different locations, so shipping-time frame might differ. Rarely, there can be delays at the warehouse location.

HOW MUCH DOES SHIPPING COST?

The cost of shipping to the US is a flat rate of $40-50. (Other countries vary). We do regularly offer discounts on shipping.

DO YOU ENSURE DELIVERY?

Obviously we do, we are answerable for each order ever positioned. We ensure the reality of your ownership of the bought item. So, for example, if it doesn't come in 30 days after the package left the origin country, which is a normal date for the worldwide delivery, and 15 days for the USA domestic one, you need to contact us, and we'll reship it with no expense.

IS YOUR PACKAGE DISCREET ENOUGH, DO YOU CONSIDER THE POSSIBILITY THAT THE PACK COULD BE SEIZED?

We take care very much of our security framework and the process of packing of the items is as discreet as could reasonably be expected, that is the reason of the successful delivery and customs passing is incredible.

In the situation an order is held onto customs, we ensure that we'll reship it after we saw the seizure letter from customs or FDA. Kindly contact our customer support team for assistance in this matter.

VERY IMPORTANT: We do not reship to the following countries: Canada, Denmark, Australia, South Korea, Sweden, Switzerland, Italy, New Zealand. The customs of these countries are very rough, so there is a low success rate of delivery, order only at your own risk, we will ship your order, in case it will get lost or seized, we won't reship it.

ARE YOUR PRODUCTS SENT IN ORIGINAL PACKAGE?

Usually, all tabs and ampoules are sent in original packages, but vials might have original boxes removed in order to secure and ensure that vials won't be broken during transportation. All the necessary information like LOT numbers, ISN and serials are on the vial's label.

DO YOU OFFER USA DOMESTIC DELIVERY?

At the moment we can offer USA domestic shipping only for the following brands: Odin Pharma, Ryzen Pharmaceuticals and Xeno Laboratories. Many customers want domestic products, so expect your order to be delayed, as the domestic stores could be overloaded.

WHEN WOULD I BE ABLE TO SEE THE NORMAL APPEARANCE DATE OF MY ORDER?

First, you have to be logged in, then on the right side of our website you can see the client menu, click on "Order History" and all the orders you've made are shown there, click on "More Info" next to the order number you need, and you'll see all the data about it, including an expected date.

Please note that during pandemic situation in the world with COVID-19 and winter holidays, there might be delays and your order might arrive later than expected, and we cannot control the process of how mail services are working during these periods.

IS A SIGNATURE NEEDED?

Indeed, the signature is required, on the grounds that we are delivering through regular air mail. In any case, you don't have to stress on this point, when you are asked to sign for a package this implies that it passed successfully customs. We are over 11 years on the marked and none of our clients haven't had any issues on this point, so we guarantee you, it is 100% safe.

WHAT DOES MEAN SEMI-SHIPPED ORDER?

That implies that we've already processed your order, and it was split in a few packages, one or some have been already sent to you, the remainder of the order is as yet being prepared because it is being sent from another location(s), and will be dispatched within 48 hours after the first left.

CAN I HAVE A TRACKING NUMBER/DO YOU PROVIDE TRACKING NUMBERS?/ARE THE ORDERS TRACKABLE?

We are utilizing distinctive mail services, the majority of the packs are trackable, however the information about tracking number is regularly not shown.

We are not showing tracking numbers for some packages due to security reasons, but we might provide it upon your request, tracking number will be sent to you, and you will be able to track your order via 17track.net or usps.com. Check your order's history for anticipated dates.

MY ORDER IS LATE/HOW LONG I NEED TO WAIT ?

It is typical that mail delays happen occasionally, as the mail service isn't steady.

The delays are typically not long but rather for the situation a major postponement happened, we'll need to request that you should wait as long as 30 days after the packages has left the origin country, you can track it here, and let us know toward the finish of this time period if the package hasn't showed up, after that you'll get additionally instructions.

WHAT IS THE COMPLETE SHIPPING PROCESS ONCE MY PAYMENT HAS BEEN RECEIVED?

Shipments are shipped via different mail services. Some tracking number(s) are sent to you in a confirmation email with all the shipping details, some are not, due to security reasons. Tracking number and shipping information can also be found by logging into the 'Order History' section. We are quickly becoming known for our professionalism and our ability to have a tracking number to you in within 24–48 hours after payment has been received. Again, setting the standard!

NOTE: Sometimes there might be delays at the shipping location, so tracking numbers might be available later than expected.

USPS is supposed to scan the package once they receive it. Customers should be able to check status updates via the USPS website (www.USPS.com) or 17track (www.17track.net). You can track your package by going to www.USPS.com or www.17track.net and entering your tracking number(s). We have received customer feedback that this does not always happen. It seems that IN SOME CASES, USPS ONLY SCANS THE PACKAGE AFTER IT IS DELIVERED. Customer service is our priority. Regardless of what the USPS website says, our customers can be confident that orders are shipped the day our website says (the day you receive the shipment confirmation email). Shipments are tightly wrapped, secure and completely discrete. Packages will be delivered from a personal address, not a business. Please read our SHIPPING TERMS AND CONDITIONS above for a full description of our shipping process. Only contact us if your questions have not been answered in our Shipping Terms and Conditions. If you email us with a question that is easily answered through reading our Terms and Conditions, we will simply re-direct you to that page.

CAN I RETURN A PRODUCT RECEIVED FROM YOUR STORE?

Unfortunately, you cannot return a purchased product from us, there is no way to send it back to us, we are using fictional addresses.